See who to keep, coach, move, or have a hard conversation with.

Mike: Keep and grow

Right person, right seat. Mike lives your values and gets, wants, and has room for the Lead Ops seat.

Say: Mike, you're in the right seat and I want you there. I'll give you the one number that proves it's working, and I'll get out of your way.

This week: Give Mike one weekly number for the Lead Ops seat, then stop checking their work.

Crush. Right person, right seat, and you like working with them. Protect this one.

Sam: Coach

Sam doesn't fully get the Office Manager seat yet. Make the seat clear before you judge the person.

Say: Sam, the Office Manager seat is the right one for you. I haven't been clear about what winning looks like. Let's fix that together.

This week: Build a role card for the Office Manager seat and walk Sam through it this week. Check it together in 30 days.

Jordan: Move seats

Right person, overloaded seat. Jordan gets it and wants it, but doesn't have the room to do it well.

Say: Jordan, you're doing the Team Lead work well, and the seat has more on it than one person can carry. I want to take something off your plate.

This week: Name one thing that comes off the Team Lead seat this week, and who takes it.

You love working with Jordan. Don't let that keep them stuck in the wrong seat.

Alex: Hard conversation

You wouldn't hire Alex again for the Front Desk seat. That answer wins.

Say: Alex, knowing what I know now, I wouldn't hire you again for the Front Desk seat. I owe you an honest conversation about that, and a date.

This week: This week, have the conversation. Name the bar and a date 30 days out. Decide then.

You already cringe working with Alex. Your gut got here before the scores did.